Terms of Service
AMI Global Terms of Service
Last Updated: June 18, 2019
Please note: If you finance your AMI Global purchase through an OEM partner, please refer to the Terms of Service posted by that OEM as there may be terms that are different than those of AMI Global.
“Account” means the account you create, via our Hosted Services, to access your Customer Data.
“Apps” means software applications for smartphones and tablets distributed by AMI Global through Google Play or through the Apple App Store.
“Customer” means the company or legal entity for which you are accepting this agreement, and affiliates of
that company or entity.
“Customer Data” means data captured by your use of the Hardware, data entered by you into Apps and Hosted Software, and the analysis, reports, alerts, and other derivatives of the data generated by the Products.
“Firmware” means software embedded in or otherwise running on the Hardware.
“Hardware” means the AMI Global hardware devices such as gateways, sensors, and accessories, that you have purchased, received for a free trial, or have otherwise acquired, through AMI Global or from our authorized resellers or partners.
“Hosted Software” means our web-based software platform, including the interface accessed online at cloud. www.amiglobal.com.
“Order Form” means the paperwork describing the purchase of AMI Global Products and Licenses issued by AMI Global or an authorized AMI Global reseller or financing partner.
“Products” means the Hardware, Firmware, Services, and Apps.
“AMI Global” means AMI Global LLC.
“Services” means the Hosted Software and Support Services that are included with your AMI Global products.
“Support Services” means the customer support services described at www.amiglobal.com/what-we-do, and any additional product training, technical services, product documentation available through our website, or other professional services included in your purchase agreement.
“Terms” means these Terms of Service.
Agreement to Terms
By accepting this agreement, either by clicking a box indicating your acceptance or by executing an Order Form that references this agreement, you agree to be bound by these Terms. If you don’t agree to these Terms, do not use the Products. If you are accessing and using the Products on behalf of a company (such as your employer) or other legal entity which is our Customer, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. References to “you” and “your” in these Terms refer to that company or other legal entity, our Customer.
You may not use the Services if you are our direct competitor, as determined in our sole discretion, except with our prior written consent. In addition, you may not access the services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
Changes to Terms or Services
We may modify the Terms at any time, in our sole discretion. If we do so, we will inform you either by posting the modified Terms within our website or through other communications with you, our Customer. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Services, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not continue to use the Services. Because our Products are evolving over time we may change or discontinue all or any part of the Products, at any time and without notice, at our sole discretion. If we discontinue the Products or Services you have ordered from us you may request a refund for the prorated portion of your prepaid license.
Subject to the terms and conditions specified in your Order Form or free trial agreement, AMI Global grants you non-sublicensable, non-exclusive, non-transferable licenses (i) to use the Firmware on the Hardware (the “Firmware Licenses”), and (ii) to use the Services (the “Services Licenses”), until the license term expires or the earlier termination of this Agreement.
The Support Services we provide to you are included in the cost of the Services License. Please see our website for our more information about our Support Services.
The Firmware License for each item of Hardware you purchase is contingent upon you purchasing and maintaining a valid Services License. The Firmware is licensed, not sold. You own the Hardware on which the Firmware is recorded, but AMI Global retains ownership of the copy of the Firmware itself, including all intellectual property rights therein. The Firmware is protected by United States copyright law and international treaties. Conditioned upon your compliance with these Terms, AMI Global grants you a non-exclusive and non- transferable license to use the Firmware in connection with the Services. AMI Global reserves all rights in the Firmware not expressly granted to you in these Terms.
You acknowledge and agree that portions of the Firmware, including but not limited to the source code and the specific design and structure of individual modules or programs, constitute or contain trade secrets of AMI Global and its licensors. Accordingly, you agree not to disassemble, decompile or reverse engineer the Firmware, in whole or in part, or permit or authorize a third party to do so.
Depending on your intended use of the Products, you may require professional installation of the Hardware. If you are unable to install the Hardware, or if you are uncertain that you have the requisite skills and understanding, you agree to consult with a qualified installer. Improper installation can lead to damage of the equipment into which you are installing the hardware or dangerous or life-threatening conditions, which can cause property damage, bodily injury, or death. AMI Global’s liability is limited under these Terms as described below.
At AMI Global we continuously improves our Products. As such, we may from time to time update the Hosted Software, cause Firmware updates to be automatically installed onto your AMI Global Hardware, and update the Apps installed on your mobile devices and available for download via Google Play and the Apple App Store. These updates may include security or bug fixes, performance enhancements, or new functionality, and may be issued with or without prior notification to you. You hereby consent to such automatic updates.
Payment, Shipping, and Delivery
The payment and billing terms are set forth in the Order Form. Customer is responsible for all payments of applicable taxes, however designated or incurred under this Agreement, and Customer shall reimburse AMI Global for any taxes paid or payable on behalf of Customer. All shipments are FOB origin, freight pre-paid and added to your invoice.
Registration and Your Information
In order to use the Products, you will need to create an Account. You can do this via the Hosted Services. In order to access your Customer Data you will need to log into your Account.
You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them.
Your Customer Data is accessible via the Apps and Hosted Software. You own all Customer Data, and we will keep your Customer Data confidential. In order for us to provide the Services to you, you hereby grant to AMI Global a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, create derivative works based upon, display, and distribute your Customer Data in connection with operating and providing the Services. We will maintain reasonable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of your Customer Data. We will never share your Customer Data without your consent, except when the release of data is compelled by law. AMI Global may access your Customer Data as necessary to troubleshoot and improve the Services.
You may export your Customer Data at any time through the export features in the AMI Global dashboard or via our API. While we aim to make as much of your Customer Data as possible available for export, you acknowledge that some information may not be exportable via the AMI Global dashboard or the API.
Please contact Support for information on how long your Customer Data will be stored by AMI Global.
Customer Data generated during a free trial may be deleted immediately upon completion of the trial, unless you purchase the trial equipment and license prior to the trial’s expiration. If your customer agreement with AMI Global terminates or expires and you do not renew, your Customer Data may be immediately deleted. You acknowledge that not all Customer Data is intended for long-term storage. Contact AMI Global support if you have questions about what data is being stored.
You represent and warrant that you will obtain all rights and provide any disclosures to or obtain any consents from any employee or third party that are necessary for AMI Global to collect, use, and share Customer Data in accordance with these Terms. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS AMI GLOBAL AGAINST ANY LIABILITIES, DAMAGES, DEMANDS, LOSSES, CLAIMS, COSTS, FEES (INCLUDING LEGAL FEES), AND EXPENSES IN CONNECTION WITH ANY THIRD-PARTY LEGAL PROCEEDING TO THE EXTENT ARISING FROM CUSTOMER’S BREACH OF THIS PROVISION.
AMI Global agrees not to share your Customer Data. Additionally, AMI Global agrees not to share any data or information that you provide to AMI Global for the purpose of evaluating, procuring, or configuring the Services. Examples of such information include makes and models of your vehicles or equipment, your address book or CRM data, vehicle routes, or similar information. However, we may disclose this information if we are compelled by law to do so.
Ownership of the Services
AMI Global and its licensors exclusively own all right, title and interest in and to the Services and the Firmware on AMI Global Hardware that you purchase or obtain, including all associated intellectual property rights. You acknowledge that the Services are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services.
General Prohibitions and AMI Global’s Enforcement Rights
You agree not to do any of the following without AMI Global’s express prior written consent:
Resell, white label, or reproduce the Services or any individual element within the Services, AMI Global’s name, any AMI Global trademark, logo or other proprietary information, or the layout and design of any part of the Services;
Access, tamper with, or use non-public areas of the Services, AMI Global’s computer systems, or the
technical delivery systems of AMI Global’s providers;
Attempt to probe, scan or test the vulnerability of any AMI Global system or network or breach any security or authentication;
Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by AMI Global or any of AMI Global’s providers or any other third party (including another user) to protect the Services;
Transfer, copy, modify, sublicense, lease, lend, rent or otherwise distribute the Firmware to any third party
Disassemble, decompile or reverse engineer the firmware, in whole or in part, or permit or authorize a third party to do so.
Hack into, disable, disrupt, or access without authorization any part of the Services, or attempt any of the foregoing;
Attempt to decipher, decompile, disassemble or reverse engineer any aspect of the Services;
Impersonate or misrepresent your affiliation with any person or entity;
Use the Services if you are our direct competitor, as determined in our sole discretion;
Access the services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes;
Violate any applicable law or regulation; or
Encourage or enable any other individual to do any of the foregoing.
We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
Cellular Data Usage
The AMI Global Gateway license includes cellular data usage. Connectivity between the Gateway and AMI Global Services does not count towards the monthly cellular data provision. AMI strictly controls the communication and data consumption between Gateway and AMI Global. Data usage above the monthly threshold may result in the restriction of connectivity, the interruption of connectivity, or some combination thereof. Restriction or interruption of connectivity will not impact the function of Gateway.
Links to Third Party Websites or Resources
The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.
You hereby grant AMI Global permission to use your company name and logo on our website, customer lists, and marketing materials to list you as our customer. However, AMI Global will not use your name, trademarks, or logos in any other way without your prior consent.
The term of these Terms begins upon your creation of an Account, or as set forth on the purchase agreement, and shall continue until the expiration of the last active Gateway, your license period ends, you stop using the service, you deactivate your Account, or until terminated earlier as provided in these Terms.
We may terminate your access to and use of the Services, at our sole discretion, at any time upon notice to you. However, if we terminate your access to the Services at our convenience and not due to your breach of these Terms, then we will provide you with a refund for the value remaining on your pre-paid license in your purchase agreement. You may cancel your Account at any time by submitting a support ticket to AMI Global support. Upon any termination, discontinuation or cancellation of Services or your Account, the following provisions of these Terms will survive: Payment, Customer Data, Ownership of the Services, General Prohibitions and AMI Global’s Enforcement Rights, Termination, Warranty Disclaimers, Indemnity, Limitation of Liability, Dispute Resolution, and General Terms.
THE SERVICES ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF
TRADE. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any analytics or Customer Data.
That the AMI hardware includes a limited warranty that the product is free from defects in materials and workmanship for a period of one year from the date of delivery. AMI's obligation under this limited warranty is limited to repairing or replacing the product, at AMI's option, unless the product has been misused or improperly repaired or serviced by any party other than authorized AMI personnel, in which case the limited warranty is voided. Other than this limited warranty, AMI's products and services are provided with no other guarantees or warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose.
Limitation of Liability
NEITHER AMI GLOBAL NOR CUSTOMER NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT AMI GLOBAL HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IN NO EVENT WILL EITHER PARTY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE AMOUNTS YOU HAVE PAID TO AMI GLOBAL FOR USE OF THE SERVICES, OR IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO AMI GLOBAL (FOR EXAMPLE THROUGH A FREE TRIAL), OR ONE HUNDRED DOLLARS ($100).
THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN AMI GLOBAL AND YOU.
These Terms and any action related thereto will be governed by the laws of the State of Nevada without regard to its conflict of laws provisions. Exclusive jurisdiction and venue for actions related to these Terms or your use of the Services will be the state and federal courts located in Las Vegas, Nevada, United States, and both parties consent to the jurisdiction of such courts with respect to any such actions.
These Terms together with any applicable Order Form constitute the entire and exclusive understanding and agreement between AMI Global and you regarding the Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between AMI Global and you regarding the Services, however if an Order Form differs from these Terms then the Order Form supersedes these Terms. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
You may not assign or transfer these Terms, by operation of law or otherwise, without AMI Global’s prior written consent, except in the case of a merger, acquisition, or sale of all or substantially all assets of your company. Any attempt by you to assign or transfer these Terms, without such consent, will be null. AMI Global may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Any notices or other communications provided by AMI Global under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; (ii) by posting to AMI Global’s website; or (iii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
Either party’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of both parties. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
If you have any questions about these Terms or the Services, please contact AMI Global at info@AMIGlobal.com or by mail at 6280 South Valley View Suite 212 Las Vegas, NV 89118.